TutusByTutu sticks to mantra of “quality first, customer foremost”. We do perform quality check for each and every order before packing and dispatched, but anyhow if you wish to return or exchange the product. You can take advantage of our cancellation policy and return policy.
We offer a hassle free 7 day return and exchange policy on our products. If you do not like a product or it does not fit well then you need not to worry. We will return your money completely.
For Return & Exchange:
Please follow these steps to initiate a return or exchange:
1. Intimate us within 48 hrs (2 Days) of delivery time via Email at [email protected] or Whatsapp/Call at +91 77188-41240 about return or exchange
2. Please mention your Order Number for identification
3. Please make sure that the product is in the original condition, unused, undamaged and in the original package along with tag intact
4. Please courier the product back to us at below address and share tracking details and courier receipts
Tutus Clothing, C709, Janhavi Enclave, 201, 1st Main Road, Kodichikkanahalli, Bangalore 560076, Karnataka
5. We will reimburse you courier charges along with your invoice value within 5 days time once we will receive the product from your end
6. In case of Exchange also, we will dispatch your new product along with reimbursement of courier charges within 5 days time once we will receive the product from your end
For Customised Product:
We will not accept any return or exchange for the customised product. However, we will provide you free alteration or any further customisation i,f required to suit your need.
Please follow the above mentioned steps and we will be happy to help you out!
1. All of our products can be canceled until they are shipped. Products are usually shipped in 5-7 business days and delivered within 7-10 days of placing the order.
2. You can contact us via Whatsapp/Call at +91 77188 41240 or Email us at [email protected] to cancel your order. if your order didn’t get ready, we will cancel it soon and refund your money.
3. In case your order has been dispatched, please follow the Return & Exchange Policy.